Terms and Conditions

Effective Date: [Insert Date]

Welcome to Steve and Richard Safaris. By accessing and using our website (https://www.steveandrichardsafaris.com/), booking our services, or communicating with us through any medium, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. General

Steve and Richard Safaris is a tour and travel company based in Kenya, offering safaris, travel experiences, and related services. These Terms govern your use of our website and services and constitute a binding agreement between you and Steve and Richard Safaris.

2. Bookings and Payments

  • All bookings must be made through our official website or an authorized representative.

  • A deposit may be required to confirm your booking. Full payment must be made before the start of your tour.

  • We accept payments via bank transfer, credit card, M-Pesa, and other methods as communicated.

  • Prices are quoted in USD or KES and are subject to change without notice until your booking is confirmed.

3. Cancellations and Refunds

  • Cancellation requests must be made in writing.

  • Refund eligibility depends on the time of cancellation relative to the tour date:

    • More than 30 days before: Full refund minus administrative fees.

    • 15–30 days before: 50% refund.

    • Less than 15 days: No refund.

  • No refunds for unused services or early departure.

4. Travel Insurance

We strongly recommend all clients obtain comprehensive travel insurance that covers medical expenses, personal liability, trip cancellation, lost luggage, and other potential travel risks.

5. Changes to Itineraries

  • We reserve the right to make changes to itineraries due to weather, road conditions, park closures, or any other unforeseen circumstances.

  • In such cases, we will offer comparable alternatives or reschedule as appropriate.

6. Health and Safety

  • Clients are responsible for ensuring they are medically fit for travel and meet the necessary vaccination and health requirements.

  • We adhere to safety protocols, but travel in remote areas can involve risks. Steve and Richard Safaris shall not be held liable for any injury, illness, or accident beyond our control.

7. Liability

  • Steve and Richard Safaris shall not be liable for any loss, damage, delay, or injury caused by natural disasters, government actions, acts of war, mechanical failure, or other events beyond our control.

  • We act as an agent for service providers such as hotels, airlines, and transport operators. While we take all reasonable care, we are not liable for their acts or omissions.

8. Use of Website

  • The content on our website is for informational purposes only. We strive for accuracy but do not guarantee completeness or reliability.

  • You may not copy, reproduce, or distribute any part of this website without our written permission.

9. Privacy Policy

Your personal data is handled in accordance with our Privacy Policy. By using our website or services, you consent to the collection and use of your data as described.

10. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Kenya. Any disputes shall be resolved in Kenyan courts.